This policy applies to danapointwaterdamagepros.com and to calls to our dispatch line. We keep our practices simple, and this page explains them. Last updated October 29, 2026.
Information We Collect
When you call, we may collect your name, phone number, address and a description of the water damage so dispatch can arrange a crew. When you email us, we collect your email address and the content of your message. The site does not contain forms.
Our web server and hosting provider may log technical information such as IP address, browser type and pages visited. This is standard for websites and is used to keep the site running and secure.
Call Recording Notice
Calls to the dispatch line may be recorded for quality, training and record keeping. By continuing a call after hearing this notice or reading it here, you consent to the recording. If you do not want a call recorded, tell the dispatcher at the start of the call or contact us by email.
How We Use Information
- To arrange and perform restoration work you request.
- To answer your questions and follow up on a job.
- To improve our service and train staff.
- To meet legal and insurance record-keeping needs.
Sharing
We share information with crews and partners who perform your job, with service providers who help run our phone and website systems and when the law requires it. We do not sell your personal information.
Cookies and Analytics
This site may use basic cookies or analytics to understand traffic. You can control cookies in your browser settings. The site also loads fonts and map embeds from third parties, which may receive your IP address when you load a page that includes them.
Your Choices and Rights
California residents may have rights to know, delete or correct personal information under state law. To make a request, email [email protected]. We will respond within the time the law allows.
Security and Retention
We use reasonable measures to protect information, but no system is perfectly secure. We keep job records as long as needed for service, insurance and legal purposes, and then delete or anonymize them.
Contact
Dana Point Water Damage Pros, 34085 Pacific Coast Hwy, Dana Point, CA 92629. Phone (949) 670-0939. Email [email protected].